At GRIDLINE, we take pride in delivering high-quality products. If you are not completely satisfied with your purchase, we’re here to help — subject to the terms outlined below.
Return Window
Customers may request a return or exchange within 14 days from the date of delivery. Requests made after this period will not be accepted.
Eligibility for Returns
To qualify for a return or exchange, items must be unworn, unwashed, unused, in original condition, with all original tags attached and returned in original packaging. All returned items are inspected upon receipt. GRIDLINE reserves the right to refuse returns that do not meet these conditions.
Items Not Eligible for Return
Sale or clearance items marked Final Sale; underwear, swimwear, or items worn close to the body (for
hygiene reasons); and items showing signs of wear, damage, stains, odours, or alteration.
Refunds & Exchanges
Exchanges are permitted for size or colour, subject to stock availability. Refunds will be processed via eft only, at GRIDLINE’s discretion. Original delivery fees are non-refundable. Approved refunds will be processed within 5–10 business days after the returned item has been received and approved.
Return Shipping
Customers are responsible for return shipping costs unless the item is deemed a factory fault or is incorrect. GRIDLINE is not responsible for items lost or damaged during return transit. We strongly recommend using a tracked courier service.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please notify us within 48 hours of delivery by
emailing info@gridlineint.co.za, including your order number and clear photos of the issue. Approved faulty or incorrect items will be repaired, replaced, or refunded in accordance with the South African Consumer Protection Act (CPA).
How to Request a Return
Email info@gridlineint.co.za within 14 days of delivery with your order number and reason for return. Await return approval and instructions. Unapproved returns will not be accepted.
Consumer Protection Act (CPA)
Nothing in this policy limits your rights under the South African Consumer Protection Act, 68 of 2008.
Customers are entitled to remedies for defective goods as provided for by law.
Contact Us
For any questions regarding returns or exchanges, please contact info@gridlineint.co.za.